SAVAGE DIVING REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return on products. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.

NO EXCHANGES OR RETURNS FOR PRODUCTS ON-SALE, GIFT CARDS OR CLOSE-OUT ITEMS.

NO RETURNS OR REFUNDS ON COURSES, CHARTERS & EXCURSIONS.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will refund shipping costs only if the return is a result of our error. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.

To start a return, you can click here to contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  A return authorization number shall be issued and must be clearly noted on the return package. All returns must be in their complete original packaging and be shipped prepaid and insured. SAVAGE DIVING is not responsible for lost items and cannot issue credit for lost items. Upon receipt, SAVAGE DIVING reserves the right to refuse a refund if the merchandise does not meet return policy requirements. All products returned without prior customer service contact and return authorization number will be refused and returned to the sender.

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  SAVAGE DIVING does not do exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  We will refund shipping costs only if the return is a result of our error. 

PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.

SAVAGE DIVING SHIPPING POLICY

We are a small local business and ship orders three times per week.

All in stock orders will ship within 7 business days.

Backordered items will ship when they become available.

SAVAGE DIVING is not responsible for lost, damaged, or stolen packages; However, we offer Route protection which covers these problems.

Great INTERNATIONAL shipping rates with FEDEX Express

What is Route Package Protection?

IN AN EFFORT TO PROVIDE MORE SAFETY, ASSURANCE, AND INSURANCE FOR OUR AMAZING CUSTOMERS, WE’RE HAPPY TO ANNOUNCE THAT SAVAGE DIVING IS NOW INTEGRATED WITH ROUTE PACKAGE PROTECTION. ROUTE IS A SHIPPING INSURANCE COMPANY THAT OFFERS COMPLETE PROTECTION FOR SAVAGE DIVING SHIPMENTS AND ORDERS. SIMPLY ADD ROUTE TO YOUR CART AT CHECKOUT TO SAFEGUARD AGAINST ANY UNFORESEEN HICCUPS THAT MAY ARISE.

Q: WHAT IS ROUTE?
ROUTE IS A SHIPPING INSURANCE COMPANY THAT COVERS PACKAGES THAT ARE LOST, STOLEN, OR DAMAGED IN TRANSIT. ROUTE ENSURES THAT CUSTOMERS GET WHAT THEY PAID FOR AND ALLOWS FOR EASY REORDERING WITH ONE SIMPLE CLICK. REVIEW THE POLICIES HERE TO UNDERSTAND WHICH LOST, STOLEN, AND DAMAGED ITEMS ROUTE WILL COVER.

Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
YOU CAN FILE A ONE-CLICK CLAIM THROUGH THE EMAIL THAT ROUTE SENDS YOU AFTER YOU CHECK OUT, OR YOU CAN FILE HERE.

Q: DOESN’T SAVAGE ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
AT SAVAGE DIVING, WE TAKE CUSTOMER SERVICE VERY SERIOUSLY AND ALWAYS TRY OUR BEST TO RESOLVE ISSUES FOR OUR CUSTOMERS AS QUICKLY AS POSSIBLE. BUT BY PURCHASING SHIPPING INSURANCE WITH ROUTE, COMPLETING A CLAIM IS ONLY A CLICK AWAY, AND YOUR CLAIM IS PROCESSED WITHIN 24 HOURS. ROUTE IS EASIER, FASTER, AND HELPS GET ANY SHIPPING ISSUES RESOLVED AS QUICKLY AS POSSIBLE.

Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
YES! ANY REPLACEMENT ORDERS THAT ARE PLACED BY ROUTE ARE STILL INSURED BY ROUTE.

Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
ROUTE’S TERMS AND CONDITIONS ARE LISTED HERE.

Q: IS ROUTE A LICENSED INSURANCE COMPANY?
YES. ROUTE IS A LICENSED INSURANCE COMPANY AND THEY ARE PARTNERED WITH LLOYDS OF LONDON, ONE OF THE BIGGEST NAMES IN SHIPPING INSURANCE.

COURSES & EXCURSIONS Cancellation Policy

You can reschedule, but we’ve already committed. We have fees that we’ve committed to you, so if you need to change your dates there will be a $150 rescheduling fee to cover the costs associated with your spot in the course that we are not able to recuperate. Please let us know as soon as possible if you need to reschedule. ALL SALES ARE FINAL.

Class Rescheduling for Insufficient Enrollment

At SAVAGE DIVING, we are committed to providing our clients with high-quality training programs and ensuring that each class is conducted with a sufficient number of participants. To ensure optimal learning experiences and resource utilization, this policy outlines the procedure for rescheduling a class in the event that we do not have a minimum of four divers signed up for the course.

Minimum Enrollment Requirement:
a. A class requires a minimum of four divers to be enrolled in order to proceed as scheduled.
b. The minimum enrollment requirement ensures effective interaction, group dynamics, and resource allocation for the best learning experience for our clients.

Class Rescheduling Procedure:
a. If the minimum enrollment requirement is not met, the class will be rescheduled to a later date.
b. The decision to reschedule a class will be made by [Designated Authority/Manager] or the Training Department, considering factors such as the impact on the learning environment and the feasibility of conducting the course with fewer participants.
c. Clients who are registered for the affected class will be promptly notified of the rescheduling and provided with alternative dates or options to transfer their enrollment to another class.

Communication and Notification:
a. Our Training Department will maintain open and transparent communication with clients regarding any changes to the course schedule due to insufficient enrollment.
b. Clients will be notified via email, phone, or any other designated communication channel about the rescheduling and provided with detailed information on the alternative dates or options available to them.
c. Efforts will be made to provide sufficient notice for rescheduling, minimizing any inconvenience caused to the clients.

Exceptions:
a. In exceptional circumstances where a class cannot be rescheduled due to logistical constraints or other factors, Ryan Rush will assess the situation and determine the most appropriate resolution, which may include offering alternative training options or refunds.

This policy will be communicated to all relevant employees and instructors, and it will be the responsibility of the Training Department to ensure compliance with this policy. Regular reviews and updates will be conducted to align with changing business needs and to continuously enhance our training services.

Effective Date: 08/01/2023
Authorized by: Ryan Rush