SAVAGE DIVING REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will refund shipping costs only if the return is a result of our error. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.
To start a return, you can click here to contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A return authorization number shall be issued and must be clearly noted on the return package. All returns must be in their complete original packaging and be shipped prepaid and insured. SAVAGE DIVING is not responsible for lost items and cannot issue credit for lost items. Upon receipt, SAVAGE DIVING reserves the right to refuse a refund if the merchandise does not meet return policy requirements. All products returned without prior customer service contact and return authorization number will be refused and returned to the sender.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. SAVAGE DIVING does not do exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will refund shipping costs only if the return is a result of our error.
PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.
SAVAGE DIVING SHIPPING POLICY
We are a small local business and ship orders three times per week.
All in stock orders will ship within 7 business days.
Backordered items will ship when they become available.
SAVAGE DIVING is not responsible for lost, damaged, or stolen packages; However, we offer Route protection which covers these problems.
Great INTERNATIONAL shipping rates with FEDEX Express
What is Route Package Protection?
IN AN EFFORT TO PROVIDE MORE SAFETY, ASSURANCE, AND INSURANCE FOR OUR AMAZING CUSTOMERS, WE’RE HAPPY TO ANNOUNCE THAT SAVAGE DIVING IS NOW INTEGRATED WITH ROUTE PACKAGE PROTECTION. ROUTE IS A SHIPPING INSURANCE COMPANY THAT OFFERS COMPLETE PROTECTION FOR SAVAGE DIVING SHIPMENTS AND ORDERS. SIMPLY ADD ROUTE TO YOUR CART AT CHECKOUT TO SAFEGUARD AGAINST ANY UNFORESEEN HICCUPS THAT MAY ARISE.
Q: WHAT IS ROUTE?
ROUTE IS A SHIPPING INSURANCE COMPANY THAT COVERS PACKAGES THAT ARE LOST, STOLEN, OR DAMAGED IN TRANSIT. ROUTE ENSURES THAT CUSTOMERS GET WHAT THEY PAID FOR AND ALLOWS FOR EASY REORDERING WITH ONE SIMPLE CLICK. REVIEW THE POLICIES HERE TO UNDERSTAND WHICH LOST, STOLEN, AND DAMAGED ITEMS ROUTE WILL COVER.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
YOU CAN FILE A ONE-CLICK CLAIM THROUGH THE EMAIL THAT ROUTE SENDS YOU AFTER YOU CHECK OUT, OR YOU CAN FILE HERE.
Q: DOESN’T SAVAGE ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
AT SAVAGE DIVING, WE TAKE CUSTOMER SERVICE VERY SERIOUSLY AND ALWAYS TRY OUR BEST TO RESOLVE ISSUES FOR OUR CUSTOMERS AS QUICKLY AS POSSIBLE. BUT BY PURCHASING SHIPPING INSURANCE WITH ROUTE, COMPLETING A CLAIM IS ONLY A CLICK AWAY, AND YOUR CLAIM IS PROCESSED WITHIN 24 HOURS. ROUTE IS EASIER, FASTER, AND HELPS GET ANY SHIPPING ISSUES RESOLVED AS QUICKLY AS POSSIBLE.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
YES! ANY REPLACEMENT ORDERS THAT ARE PLACED BY ROUTE ARE STILL INSURED BY ROUTE.
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
ROUTE’S TERMS AND CONDITIONS ARE LISTED HERE.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
YES. ROUTE IS A LICENSED INSURANCE COMPANY AND THEY ARE PARTNERED WITH LLOYDS OF LONDON, ONE OF THE BIGGEST NAMES IN SHIPPING INSURANCE.