Thank you for contacting SAVAGE DIVING!
To reach us via email, please contact us at APNEAAID@GMAIL.COM
We appreciate your message and your interest in our services.
Please be aware that our team is often offshore or in the water, fully dedicated to our diving operations.
Rest assured, your inquiry is important to us, and we will make every effort to get back to you as soon as we are back onshore and able to respond.
Kindly provide us with more details about your inquiry, and we will ensure a prompt and thorough response as soon as we can.
Thank you for your patience, and we look forward to assisting you with your diving needs.
~SAVAGE DIVING Crew
SAVAGE DIVING SHIPPING POLICY
We are a small local business and ship orders three times per week.
All in stock orders will ship within 7 business days.
Backordered items will ship when they become available.
SAVAGE DIVING is not responsible for lost, damaged, or stolen packages; However, we offer Route protection which covers these problems.
SAVAGE DIVING REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return on products. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.
NO EXCHANGES OR RETURNS FOR PRODUCTS ON-SALE, GIFT CARDS OR CLOSE-OUT ITEMS.
NO RETURNS OR REFUNDS ON COURSES, CHARTERS & EXCURSIONS.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will refund shipping costs only if the return is a result of our error. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A return authorization number shall be issued and must be clearly noted on the return package. All returns must be in their complete original packaging and be shipped prepaid and insured. SAVAGE DIVING is not responsible for lost items and cannot issue credit for lost items. Upon receipt, SAVAGE DIVING reserves the right to refuse a refund if the merchandise does not meet return policy requirements. All products returned without prior customer service contact and return authorization number will be refused and returned to the sender.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. SAVAGE DIVING does not do exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will refund shipping costs only if the return is a result of our error.
PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.
COURSES & EXCURSIONS Cancellation Policy
You can reschedule, but we’ve already committed. We have fees that we’ve committed to you, so if you need to change your dates there will be a $150 rescheduling fee to cover the costs associated with your spot in the course that we are not able to recuperate. Please let us know as soon as possible if you need to reschedule. ALL SALES ARE FINAL.
Class Rescheduling for Insufficient Enrollment
At SAVAGE DIVING, we are committed to providing our clients with high-quality training programs and ensuring that each class is conducted with a sufficient number of participants. To ensure optimal learning experiences and resource utilization, this policy outlines the procedure for rescheduling a class in the event that we do not have a minimum of four divers signed up for the course.
Minimum Enrollment Requirement:
a. A class requires a minimum of four divers to be enrolled in order to proceed as scheduled.
b. The minimum enrollment requirement ensures effective interaction, group dynamics, and resource allocation for the best learning experience for our clients.
Class Rescheduling Procedure:
a. If the minimum enrollment requirement is not met, the class will be rescheduled to a later date.
b. The decision to reschedule a class will be made by [Designated Authority/Manager] or the Training Department, considering factors such as the impact on the learning environment and the feasibility of conducting the course with fewer participants.
c. Clients who are registered for the affected class will be promptly notified of the rescheduling and provided with alternative dates or options to transfer their enrollment to another class.
Communication and Notification:
a. Our Training Department will maintain open and transparent communication with clients regarding any changes to the course schedule due to insufficient enrollment.
b. Clients will be notified via email, phone, or any other designated communication channel about the rescheduling and provided with detailed information on the alternative dates or options available to them.
c. Efforts will be made to provide sufficient notice for rescheduling, minimizing any inconvenience caused to the clients.
Exceptions:
a. In exceptional circumstances where a class cannot be rescheduled due to logistical constraints or other factors, Ryan Rush will assess the situation and determine the most appropriate resolution, which may include offering alternative training options or refunds.
This policy will be communicated to all relevant employees and instructors, and it will be the responsibility of the Training Department to ensure compliance with this policy. Regular reviews and updates will be conducted to align with changing business needs and to continuously enhance our training services.
Effective Date: 08/01/2023
Authorized by: Ryan Rush